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As the infrastructures grow with time, all types of organizations see a need to have a formal policy for configuration and change management, operations and support management, and also performing daily maintenance activities. This also includes the problem management which demands for a definite support model with necessary escalation mechanisms in place.

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Ideally the business future and IT infrastructure strategy should go hand in hand. However this is seldom a case, which eventually results into a growth in business demanding for better and faster infrastructure, and the IT services not being in pace with the requirements. The right thing to do, is to design strategic solutions while keeping a close and periodic eye on the business growth.

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As the infrastructures grow with time, all types of organizations see a need to have a formal policy for configuration and change management, operations and support management, and also performing daily maintenance activities. This also includes the problem management which demands for a definite support model with necessary escalation mechanisms in place.


Valency Networks uses a focused approach to implement such policies as defined by ITIL project. Following steps are followed to achieve a coherent policy structure.

  • ITIL Project Preparation
  • Definition of the IT Service Structure
  • Selection of ITIL Roles and Role Owners
  • Analysis of As-Is Processes: ITIL-Assessment
  • Definition of the To-Be Process Structure
  • Definition of Process Interfaces
  • Establishing Process Controlling
  • Designing the Processes in Detail
  • Selection and Implementation of Application Systems
  • ITIL Process Implementation and Training


On the technology front to implement ITIL, Valency Networks brings technical expertise to suggest off-the-shelf or open-source products, solutions and methods. This is typically essential while creating a support model for a 24x7 infrastructure uptime, software product life cycle management, processes which need continuous change to adhere to the changing business needs etc. Please also refer to our offerings such as IT Infrastructure optimization , IT Monitoring and IT Release and Operations Management.